Privacy Policy

1. Introduction

RocketPro ("we," "us," or "our") operates the RocketPro Lead-to-Case Revenue System platform and website (rocketpro.io). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

Please read this policy carefully. By using our services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our platform or website.

2. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products, participate in activities on our platform, or otherwise contact us. This includes:

• Name, email address, and phone number
• Law firm name and practice area
• Billing and payment information
• Any other information you provide through forms, account registration, or communication with our team

Information From Your Use of Our Platform

When you use the RocketPro platform, we collect and store the data you create and manage within the system, including:

• Lead data and contact records
• Communication logs (emails, SMS, call records)
• Automation activity and workflow configurations
• Pipeline data and case status information
• Analytics and reporting data generated by your account activity

Automatically Collected Information

When you visit our website or use our platform, we automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location (city/region level)
• Browser type and version
• Operating system and device information
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Other standard web analytics data

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. For detailed information about our use of cookies, please refer to Section 8: Cookies and Tracking.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve the RocketPro platform and its features
• Process transactions and send related information, including purchase confirmations and invoices
• Send administrative communications such as service updates, security alerts, and support messages
• Respond to your inquiries, comments, and requests, and provide customer support
• Analyze usage patterns and trends to improve our platform, services, and user experience
• Personalize your experience and deliver content and features relevant to your practice area and interests
• Detect, investigate, and protect against fraudulent, unauthorized, or illegal activity
• Comply with legal obligations and enforce our terms of service

4. Information Sharing

We do not sell your personal information. We may share information in the following limited circumstances:

Service Providers

We may share your information with third-party companies and individuals that help us operate, maintain, and improve our platform. These include hosting providers, analytics services, payment processors, email delivery services, and customer support tools. These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.

Legal Requirements

We may disclose your information when required by law, legal process, litigation, or government authorities. This includes responding to subpoenas, court orders, or other legal processes, or to establish, exercise, or defend our legal rights.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information when you explicitly authorize sharing for a specific purpose.

Aggregated Data

We may share de-identified, aggregated data that cannot reasonably be used to identify you. This data may be used for industry analysis, benchmarking, marketing, and other business purposes.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• AES-256 encryption for data stored at rest within our systems
• Regular security audits and vulnerability assessments conducted by independent third parties
• Role-based access controls that limit employee access to information on a need-to-know basis
• Automated backup and disaster recovery systems to ensure data availability and integrity

While we implement robust security measures designed to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

6. Data Retention

We retain your personal information for as long as your account is active or as reasonably needed to provide you with our services. If you request account deletion, we will delete your personal information within 30 days of your request, except where retention is required by law or for legitimate business purposes such as resolving disputes, enforcing agreements, or maintaining records required for legal compliance.

Platform data (including leads, contacts, communications, and pipeline information) that you create within RocketPro is retained for the duration of your active subscription. Following account closure, this data is retained for an additional 90 days to facilitate data export and account reactivation. After the 90-day period, platform data is permanently deleted from our active systems. Backup copies may persist for up to an additional 30 days before being purged from backup systems.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you, including the categories of information collected, the sources, the purposes for processing, and any third parties with whom we have shared it.
• Correction: You may request correction of inaccurate or incomplete personal information we maintain about you.
• Deletion: You may request deletion of your personal information, subject to certain exceptions provided by law.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
• Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly.
• Cookie Preferences: You may manage your cookie settings through your browser preferences. See Section 8 for more details.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may ask you to verify your identity before fulfilling your request.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and use information about you and your interactions with our website and platform. The types of cookies we use include:

Essential Cookies

These cookies are required for the core functionality of our platform. They enable features such as user authentication, session management, security protections, and preference storage. You cannot opt out of essential cookies, as they are necessary for the platform to function properly.

Analytics Cookies

We use analytics cookies, including Google Analytics, to understand how visitors interact with our website. These cookies collect information about pages visited, time on site, traffic sources, and user behavior patterns. This data helps us improve our website and platform experience. Analytics data is collected in aggregate and does not personally identify you.

Marketing Cookies

Marketing cookies are used to deliver relevant advertising, track campaign effectiveness, and measure advertising performance. These cookies may be set by our advertising partners and used to build a profile of your interests across websites.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may limit the functionality of our website and platform.

9. Third-Party Services

Our platform may integrate with or link to third-party services to provide enhanced functionality for your law firm. These integrations include:

• Case management platforms (Clio, MyCase, Lawcus, Lawmatics)
• Calendar services (Google Calendar, Microsoft Outlook)
• Communication platforms (SMS providers, email delivery services)
• Payment processors (Stripe)
• Analytics services (Google Analytics)

Each of these third-party services has its own privacy policy governing the collection and use of your information. We encourage you to review the privacy policies of any third-party services before enabling integrations. RocketPro is not responsible for the privacy practices of third-party services, and this Privacy Policy does not apply to information collected by third parties.

When you connect a third-party integration, you authorize RocketPro to access and exchange data with that service as necessary to provide the integrated functionality. You may disconnect third-party integrations at any time through your account settings.

10. Children's Privacy

RocketPro is a business-to-business platform designed for law firms and legal professionals. Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under the age of 18.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as promptly as possible. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website with a revised "Last updated" date
• Sending an email notification to the address associated with your account (for material changes)
• Displaying a prominent notice within the RocketPro platform

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following methods:

We will make every effort to respond to your inquiry within 30 business days.